|
Emails to creators@pietrastudio.com Professional Support |
1-2 business day reply time 2-12 business hour reply time |
|
Order Fulfillment Wholesale Order Fulfillment |
1-2 business days 3 business days |
| Warehouse Ticket Resolution | 2 business days |
| Inventory Receiving |
3 business days* |
| Samples Turnaround to Creator | 1-2 business days |
| Returns Processing | Weekly |
| Product Assembly |
Reply to request for assembly - 2 business days Assembly - 3 business days** |
| eCommerce Integration |
Reply to Request - 2 business days Integration Completion - 2 business days, additional day per each 50 SKUs |
*You will be notified via email to schedule a setup call once your inventory has been received.
**Assembly timelines may vary depending on the requirements. Your timeline will be confirmed during the setup call.
Please note, quoted turnarounds are based on average times. Actual turnaround times may vary based on warehouse capacity and time of year. For most current status please contact creators@pietrastudio.com.
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