Warehousing, Shipping & Fulfillment
- What are Pietra's holiday 2023 hours?
- What is Pietra's return/exchange policy?
- Are packaging materials tracked in Pietra just like regular inventory?
- When does Pietra Fulfillment charge storage fees for packaging materials?
- When do my inventory counts update in Pietra for the items I'm storing at the warehouse?
- What does it mean if I'm notified my customer order is 'On Hold?'
- What are some best practices for submitting Warehouse Tickets to Pietra's Fulfillment Team?
- How do I generate orders to be fulfilled by Pietra's warehouse? What do the order statuses mean?
- Creating Orders for PR, Gifting, and one-off orders via the Pietra Platform
- Shipping items to Pietra's Fulfillment Center
- Using Pietra Fulfillment And Why It's a Good Idea
- What is the standard unbranded packaging that is included with my membership and fulfillment services at no additional cost?
- When do I file warehouse tickets? How long does it take for me to get a response?
- What is Pietra's offboarding process? How can I remove my products from your warehouse?
- What shipping carriers does Pietra work with? What are their SLAs?
- What should I do if my customer's order arrives damaged, incorrect, or was shipped to the wrong address? Who is responsible?
- Does Pietra Fulfillment have an expedited shipping option? What are the details?
- Can you store CBD products in Pietra's warehouse?
- Are there any minimums required to use Pietra's warehouse?
- What is the process to send Pietra my inventory that I already have on-hand?
- How does Pietra handle shipments to my customers that get lost in transit?
- What are the receiving guidelines and protocols for Pietra's fulfillment center?
- If my customers place orders for items that are out of stock, will Pietra still ship my order?
- I know about Pietra's pricing for fulfillment services. What if I need another warehouse project completed that is not on Pietra's list of offered services?
- How will I be charged for the fulfillment services I use with Pietra?
- I/my customer has just placed an order, but need to cancel. What do I do?
- Do I have to ship my product from Pietra's fulfillment center?
- How does Pietra verify their partnered manufacturers/suppliers?
- I'm using Pietra's 3PL and have an issue with a customer order, what do I do?
- What is the cost of duties and tariffs for my inventory order(s)?